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Delivery Info

Shipping is a flat £2.50 within the UK.

All Orders over £50 are delivered FREE in the UK

We've been shipping free for three years, but can't keep up with Royal Mail postage increases. Royal Mail have increased their prices several times, but we still maintained our free shipping to all our UK customers. Unfortunately we now have to charge a nominal flat rate shipping for UK orders. We always endeavour to keep this cost to a minimum. To all our loyal and new customers we seek your understanding and continued support.

International Shipping is based on weight. In the checkout page the shipping charge will be displayed. 

We aim to keep the international shipping rate as low as possible.

We send all orders by Royal Mail. We aim to deliver within 3-5 working days. If you have not received your order within 7 working days, please contact us with details of your order and payment date. We will check out what has happened and fix it for you ASAP!

Returns policy 

We hope you will be thrilled with your order. However, if for any reason you are not completely happy with it, we will gladly offer a refund, exchange or replacement on all products returned to us within 30 days of your receipt of them. We will process your return as quickly as possible and will notify you once your refund, replacement or exchange has been processed. At Janiro, we are real people! Our contact details are below. 

Tel: +44 (0) 203 005 4902 Email: We are open 10am to 6pm, Monday to Friday 

For all returns please send to: Janiro Ltd | 64 Masefield Avenue | Borehamwood | WD6 2HQ 

We will refund your payment as quickly as possible by the original payment method, no later than 30 working days after we have received the returned goods. 

Please note that Janiro Ltd cannot be responsible for packages that fail to reach us. We recommend that you obtain a certificate of posting as proof of postage when returning your items. This does not affect your statutory rights