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Returns

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, please return the item in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund within 7 days after your notification email, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

info@janiro.co.uk or call us on 0203 005 4902

Exchanges (if applicable)

If you need to exchange it for the same item, send us an email at info@janiro.co.uk and send your item to:

Jan Mick

64 Masefield Avenue

Borehamwood

WD6 2HQ.

United Kingdom

 

Shipping

To return your product, you should mail your product to: 

Jan Mick

64 Masefield Avenue

Borehamwood

WD6 2HQ.

United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.